Installation Terms and Conditions

Air Conditioner Installation Prices:

• Window AC: 50 SAR

• Cabinet AC: 500 SAR

• Split AC: 200 SAR

Air Conditioner Removal Prices:

• Window AC: 50 SAR

• Cabinet AC: 100 SAR

• Split AC: 100 SAR

Copper Pipe Price (per meter):

• American: 120 SAR

• Korean: 65 SAR

• Chinese: 50 SAR

Bracket Prices:

• Indoor cabinet bracket: 100 SAR

• Outdoor cabinet bracket: 100 SAR

• Wall-mounted iron bracket with aluminum coating: 50 SAR

• Rubber floor base: 30 SAR

• If additional pipe length is required, any extension beyond 10 meters may reduce cooling efficiency. If the customer approves the extension, extra Freon will be charged at a minimum of 50 SAR.

• If installation height exceeds 3 meters, scaffolding is required at 75 SAR per level (each level is 160 cm high), or it must be provided by the customer. If provided for more than 3 levels, disassembly and reassembly fees apply.

• If a crane is required, it must be coordinated and agreed with the customer. A minimum of 250 SAR per hour will be charged depending on the site and building height.

• If the installation height exceeds 2.5 meters for 36-unit ACs (varies by manufacturer) or cabinet ACs, scaffolding or a crane is required.

• If the customer’s existing pipe size differs from the required size, a charge of 50 SAR per AC will apply for adjustment. (This may cause noise in the indoor unit; the company is not responsible for this.) The customer is not charged for pipe size differences if pipes are included with the AC.

• For installations involving gypsum board, tent houses, or glass doors, the customer is responsible for any extra cost for special mounting or piping.

• If the customer provides their own pipes, an installation fee of 15 SAR per meter applies.

• If there are concrete walls, the company is not responsible for creating wall openings. The customer must handle this.

• In cases of installations in shafts, closed, or narrow spaces, the customer is responsible for performance and cooling outcome.

• It is the customer's responsibility to inquire about included pipes before purchase.

• The installation department is not responsible for cooling performance if the room size is incompatible with the AC capacity.

• The installation team is not responsible for electrical wiring, drainage work, or decor work.

• The company is not responsible for installation on old pipes or pressure testing unless agreed upon, with a specific cost.

• The installation department is not responsible for maintenance if the AC is relocated by the customer.

• Installation warranty is valid for 12 months from purchase date, and includes installation issues (e.g. Freon leakage) for up to 6 months. It does not cover manufacturing defects, AC washing, or filter cleaning.

• The warranty does not cover water dripping due to clogged drains caused by device dirtiness or internal drainage setup issues. The company is not liable for such cases.

• After installation, the AC is under the warranty of the authorized dealer, who is responsible for all repairs during the warranty period. Installation defects remain the company’s responsibility.

• The company does not install old AC units unless coordinated with a supervisor. The company is not responsible for any agreement between the customer and technician for installing external or old AC units.

• The original invoice must be presented before installation.

• The company reserves the right to refuse returns or exchanges according to its policies after installation.

• The customer must prepare the installation site by removing obstructions and ensuring electricity and drainage are available. If electricity is not available, a waiver must be signed to avoid liability.

• The customer must pay for all additional supplies before installation and receive an official receipt or invoice.

• In case of any AC malfunction, the customer must contact customer service to schedule maintenance. Customers should not contact the technician directly for maintenance appointments.

• Installation is not done if plastic pipes are embedded in the wall and it’s not possible to pull new pipes through them.